Your Privacy Is Our Responsibility
Every piece of your information is safe at fbajje. Read our privacy policy and play with peace of mind.
fbajje is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the collection, processing, and protection of our users' personal information. In this privacy policy, we have explained in detail how your information is collected, for what purposes it is used, and what steps we take to protect your information.
What Information We Collect
Various types of information are collected during registration and use of services at fbajje. A description of the information collected is given below:
Personal Identification Information
The following information is collected for account creation and management:
- Full name and date of birth
- Email address and contact information
- National ID card or passport number (for identity verification)
- Current address
- Username and password
Financial and Payment Information
Information required for deposit and withdrawal processes is collected:
- bKash, Nagad, Rocket or Upay account number
- Transaction history and amounts
- Date and time of deposits and withdrawals
- Payment method verification information
Usage and Activity Information
The following information is collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Login time and session duration
- Gaming activity and betting history
- Preferred games and categories
Purpose of Information Use
fbajje uses your information only for specific and legitimate purposes. We never misuse your information without your permission.
Service Operation and Improvement
Your collected information is used for the following purposes:
- Account creation, verification, and management
- Processing deposits, withdrawals, and transactions
- Improving and personalizing gaming service quality
- Identifying and resolving technical issues
- Ensuring platform security
Security and Fraud Prevention
Information is used to ensure your security and the security of the platform:
- Detecting and blocking unauthorized access
- Preventing financial fraud and scams
- Anti-money laundering verification
- Account verification (KYC) process
- Monitoring suspicious activity
Communication and Support
Information is used for effective communication with users:
- Sending important account updates and notifications
- Providing live chat and email support
- Informing about relevant promotions and offers
- Notifying about policy changes
Information Sharing Policy
Service Provider Partners
Limited information may be shared with partners required for service operations:
- Payment processing services (bKash, Nagad, Rocket, Upay)
- Technical support and cloud service providers
- Game software developers (gameplay-related data only)
- Identity verification service providers
All these partners are obligated to comply with our privacy standards.
Legal Obligations
Information may be shared with legal authorities in the following cases:
- In compliance with valid court orders or government directives
- Upon request from financial crime investigation agencies
- To comply with anti-money laundering laws
- In matters of national security or emergency situations
Cookies and Tracking Technology
Cookies and similar technologies are used on the fbajje platform to improve your experience.
Types of Cookies
We use the following types of cookies:
- Essential Cookies: Essential for the basic functionality of the platform. Used to maintain login sessions, security verification, and so on.
- Functional Cookies: To remember your preferences — such as language settings and display preferences.
- Analytics Cookies: Collect information to analyze and improve platform usage.
Cookie Controls
You can control cookies through your browser settings. However, disabling essential cookies may cause some important platform functions to not work properly. For any questions regarding cookies, please contact our support team.
Data Security Measures
fbajje follows internationally recognized technology and methods to protect your information. Our security framework is multi-layered and continuously updated.
Encryption Technology
Advanced SSL (Secure Sockets Layer) encryption technology is used to protect your personal information and financial data. Encryption remains active both during data transfer and when data is stored on the server.
Access Control
Only authorized personnel can access the necessary information. Two-Factor Authentication and strict password policies are followed.
Regular Audits
Regular audits and tests are conducted to ensure the effectiveness of security measures. Potential vulnerabilities are identified and resolved promptly.
Secure Servers
All our data is stored in secure and reliable data centers. Regular backups and disaster recovery plans are in place.
Data Retention Period
fbajje does not retain information beyond the necessary period. Separate retention policies are followed for different types of information.
While the Account Is Active
Registration information, payment details, and gaming history are retained for as long as your account remains active. This information is necessary for service delivery, ensuring security, and resolving disputes.
After Account Closure
Even after an account is closed or deactivated, records of financial transactions are retained for a specified period in compliance with legal obligations. This is essential to comply with anti-money laundering laws and financial regulations. After the specified period, data is securely deleted.
Data Deletion Requests
You may contact our support team to request deletion of information not covered by legal obligations. We will process reasonable requests and endeavor to respond in a timely manner.
Your Rights
As a user of fbajje, you have several important rights over your own information. We fully respect these rights.
Right to Access Information
You have the right to know what information we have collected about you. You can request this information at any time by contacting our support team.
Right to Correct Information
If there is any error in your personal information, you can request a correction. Maintaining accurate and up-to-date information is important for both you and us.
Right to Delete Information
You can request deletion of information not covered by legal obligations. However, this right may be limited during active disputes or legal investigations.
Right to Object to Data Processing
You can object to marketing communications or specific data processing. This right applies in cases other than processing required for core service operations.
Third-Party Services and Links
Data with Game Providers
The fbajje platform uses software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming. Limited information necessary for gameplay operations may be shared with these providers. They are contractually bound to comply with our privacy standards.
Responsibility Regarding External Services
Payment service providers — bKash, Nagad, Rocket, and Upay — follow their own privacy policies. fbajje is not responsible for the individual policies of these organizations. You are advised to read the relevant service's policy before completing a payment.
Protection of Minors
Age Restriction Policy
fbajje provides services only to those aged 21 or above. We do not knowingly collect or store any information from individuals under the age of 21. If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
Identity Verification
Age and identity verification is mandatory at the time of registration and before the first withdrawal. Transactions remain limited until verification is completed via a national identity card or other valid documents. This measure helps protect minors from accessing the platform.
Policy Changes and Updates
Change Notifications
fbajje reserves the right to update or change this privacy policy at any time. In the case of significant changes, a notification will be sent to the registered email address and a notice will be displayed on the platform. Continued use of the platform after any changes will be considered your acceptance of the updated policy.
Effective Date of Changes
Policy changes will take effect from the date they are published. The date of the most recent update will be clearly stated at the top of each version. For information regarding a previous version, you may contact the support team.
Contact Us
If you have any questions or concerns about the privacy policy, our support team is always ready to help. Chat with us in Bengali via 24/7 live chat, or email us at: [email protected]. We are committed to responding to you as soon as possible.